Terms of Service
TERMS OF SERVICE
Last updated: 28 August 2026
OVERVIEW
This website is operated by ZOLLOW LTD, trading as Zollow™. Throughout the site, the terms “we”, “us” and “our” refer to ZOLLOW LTD.
ZOLLOW LTD offers this website, including all information, tools, products and services available through this site, to you, the user, subject to your acceptance of these Terms of Service and any other policies and notices referenced on our website.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
By visiting zollow.co.uk, purchasing from us or otherwise using our website, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).
Please read these Terms carefully before accessing or using our website.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
SECTION 1 — ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our products, website or Services for any unlawful or unauthorised purpose.
You must not transmit viruses, malware, worms or other malicious code through our website.
A breach of these Terms may result in suspension or termination of your access to our Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse or restrict access to our Service where reasonably necessary, including where we suspect fraud, abuse, unlawful activity or a breach of these Terms.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or website content without our prior written permission, except where permitted by law.
The headings contained in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3 — INFORMATION ON OUR WEBSITE
We make reasonable efforts to ensure that information provided on our website is accurate and current.
However, information may occasionally contain errors, omissions or outdated details. We reserve the right to correct or update website content where necessary.
Product information, wellness information and other content available through Zollow™ is provided for general informational purposes and should not be regarded as medical advice or a substitute for advice from an appropriately qualified healthcare professional.
SECTION 4 — PRODUCTS AND SERVICES
Certain products or Services may be available exclusively online.
We make reasonable efforts to display product colours, photographs, dimensions and other characteristics accurately. However, the appearance of colours may vary depending on your screen or device.
Product descriptions, availability and prices may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Purchases are subject to our Refund & Return Policy and your statutory consumer rights.
SECTION 5 — PRICES AND PAYMENT
Prices displayed on our website are shown in the currency applicable to the relevant market or checkout.
Prices may change from time to time. Any change will not affect an order that has already been accepted by us, except where required by law or where an obvious pricing error has occurred.
Payment must be made using one of the payment methods made available at checkout.
We reserve the right to refuse or cancel an order where we reasonably suspect fraud, unauthorised payment activity or an obvious pricing or technical error.
SECTION 6 — ORDERS
When you place an order, you agree to provide accurate and complete billing, delivery and contact information.
After placing an order, you may receive an order confirmation or acknowledgement.
We reserve the right to refuse or cancel orders in circumstances permitted by law, including suspected fraud, payment failure, product unavailability or an obvious error in product information or pricing.
If we cancel an order after payment has been taken, we will refund the applicable amount using the original payment method.
SECTION 7 — DELIVERY
Delivery estimates displayed on our website are estimates unless expressly stated otherwise.
We will make reasonable efforts to deliver orders within the stated timeframe.
Where delays occur, we will handle them in accordance with applicable UK consumer law and our published policies.
Customers should ensure that the delivery information supplied when ordering is complete and accurate.
SECTION 8 — RETURNS, REFUNDS AND CANCELLATIONS
Your rights relating to cancellations, returns and refunds are described in our Refund & Return Policy.
Nothing in that policy or these Terms limits any rights you have under applicable UK consumer law, including rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
SECTION 9 — THIRD-PARTY SERVICES
Our website may provide access to services, applications, payment providers or other tools supplied by third parties.
Your use of third-party services may also be governed by the applicable provider’s own terms and privacy policies.
We are not responsible for third-party websites or services except to the extent that responsibility cannot legally be excluded.
SECTION 10 — THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These websites are operated independently from ZOLLOW LTD. We are not responsible for their content, availability, security or privacy practices.
You should review the terms and policies of any third-party website before using it or providing personal information.
SECTION 11 — REVIEWS, FEEDBACK AND USER CONTENT
If you submit reviews, feedback, photographs, suggestions or other content to us, you confirm that you have the right to provide that content.
You must not submit unlawful, defamatory, abusive, misleading, infringing or malicious content.
Where permitted by law and subject to any applicable permissions, you grant us the right to use content you voluntarily provide for legitimate business purposes, including displaying customer reviews or feedback.
We reserve the right to moderate or remove content that violates these Terms or applicable law.
SECTION 12 — PERSONAL INFORMATION
Our collection and use of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how ZOLLOW LTD collects, uses, stores and shares personal information.
SECTION 13 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery or other information.
We reserve the right to correct such errors and update information.
Where an error affects an order already placed, we will deal with the matter fairly and in accordance with applicable consumer law.
SECTION 14 — PROHIBITED USES
You must not use our website or Services for unlawful or fraudulent purposes, to infringe intellectual property or other legal rights, to harass or abuse others, to submit deliberately false or misleading information, to transmit malware, to interfere with website security, to collect personal information unlawfully, to spam or phish, or otherwise in violation of applicable law.
We may restrict access to our Services where we reasonably believe these requirements have been violated.
SECTION 15 — INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including the Zollow™ brand, text, graphics, logos, photographs, designs and other materials, is owned by or licensed to ZOLLOW LTD and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.
SECTION 16 — DISCLAIMER AND LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable or for business losses suffered by consumers where such exclusions are permitted by law.
Your statutory consumer rights remain unaffected.
SECTION 17 — SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
SECTION 18 — TERMINATION
You may stop using our website or Services at any time.
We may suspend or terminate access to the website where reasonably necessary, including where these Terms have been materially breached or the website is being used unlawfully.
Any rights or obligations that by their nature should continue after termination will remain in effect.
SECTION 19 — GOVERNING LAW
These Terms are governed by the laws applicable in the United Kingdom.
If you are a consumer, you retain any mandatory rights and protections available to you under applicable law, including the right to bring proceedings before a court with jurisdiction under those laws.
SECTION 20 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, website or legal requirements.
The latest version will be published on this page with an updated revision date.
SECTION 21 — CONTACT INFORMATION
Questions regarding these Terms of Service can be submitted through our Contact page or by emailing info@zollow.co.uk.
ZOLLOW LTD
Trading as Zollow™
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company number: 17394024
Website: zollow.co.uk
Email: info@zollow.co.uk