Privacy Policy
Last updated: 28 August 2026
ZOLLOW LTD, trading as Zollow™, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit zollow.co.uk, place an order, contact us, create or use an account, interact with our marketing, or otherwise use our services.
Our online store is hosted by Shopify.
For the purposes of applicable UK data protection law, ZOLLOW LTD is the data controller for the personal information described in this Privacy Policy, except where another organisation acts as an independent controller for its own processing activities.
UK data protection law includes the UK GDPR and the Data Protection Act 2018, as amended from time to time.
- Who We Are
ZOLLOW LTD
Trading as: Zollow™
Company number: 17394024
Registered in England and Wales
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email:
Website:
- Personal Information We Collect
The personal information we collect depends on how you interact with Zollow™.
Contact information
This may include:
- your name
- email address
- telephone number
- billing address
- delivery address
Order and transaction information
This may include:
- products ordered
- order value
- payment status
- delivery information
- returns
- refunds
- exchanges
- previous purchases
- order references
Payment information
Payments are processed through third-party payment providers.
Depending on the payment method you choose, those providers may process information such as:
- payment-card details
- bank or payment-account information
- transaction identifiers
- payment confirmation
Zollow™ does not normally receive or store your complete payment-card details where those details are processed directly by a payment provider.
Customer account information
Where customer accounts are available, we may process:
- account details
- account preferences
- saved addresses
- order history
- information associated with your account
Communications
When you contact us, we may collect:
- emails
- customer-support messages
- information relating to an order
- photographs or videos supplied in connection with a damaged, faulty or incorrect product
- other information you choose to provide
Device and website-usage information
When you use our website, we and our technology providers may automatically collect information including:
- IP address
- device type
- browser information
- operating system
- website interactions
- pages viewed
- referring pages or websites
- cookie identifiers
- advertising or analytics identifiers
- similar technical and usage information
- How We Collect Personal Information
We may collect personal information:
- directly from you
- automatically when you visit or interact with our website
- through cookies, pixels and similar technologies
- from Shopify
- from payment processors
- from delivery and fulfilment providers
- from product suppliers involved in fulfilling an order
- from customer-support providers
- from analytics providers
- from advertising and marketing providers
- from other service providers acting on our behalf
- Why We Use Your Personal Information
We process personal information only where we have an appropriate lawful basis.
Fulfilling your order
We may use personal information to:
- process your purchase
- receive or confirm payment
- arrange fulfilment
- arrange delivery
- provide order updates
- manage returns, refunds and exchanges
- communicate with you about your order
Our primary lawful basis for this processing is that it is necessary to perform our contract with you.
Customer service
We may use personal information to:
- answer questions
- investigate delivery issues
- respond to complaints
- manage returns and refunds
- investigate product problems
- provide customer support
Depending on the circumstances, we may rely on performance of our contract, our legitimate interests in providing effective customer service, or compliance with legal obligations.
Fraud prevention and security
We may process personal information to:
- identify and prevent fraudulent transactions
- protect our website, customers and accounts
- investigate suspicious activity
- protect our legal and commercial interests
- maintain the security of our services
We generally rely on our legitimate interests in preventing fraud and maintaining security and, where applicable, compliance with legal obligations.
Legal and regulatory requirements
We may use and retain personal information where necessary to:
- comply with accounting and tax requirements
- comply with legal or regulatory duties
- respond to lawful requests
- establish, exercise or defend legal claims
- protect our legal rights
The lawful basis may be compliance with a legal obligation or, where appropriate, our legitimate interests.
Improving our website and services
We may use information to understand:
- website performance
- how visitors interact with our store
- customer experience
- product interest
- marketing performance
- technical problems
- how we can improve our products and services
Where appropriate, we rely on our legitimate interests in operating and improving our business.
Where consent is required for particular cookies, tracking technologies or related processing, we rely on consent.
- Marketing
Where permitted by law, we may use your information to send you information about Zollow™ products, offers, news or updates.
Where consent is required for electronic marketing, we will ask you to take a clear positive action to opt in.
You may withdraw your consent or unsubscribe from marketing at any time by:
- using the unsubscribe link in a marketing email; or
- contacting us at info@zollow.co.uk
Opting out of marketing will not prevent us from sending essential communications relating to an existing order, customer-service matter or account.
- Cookies, Analytics and Advertising
We use cookies and similar technologies to operate our website and, depending on your choices, to understand website usage, measure performance, provide functionality and support advertising.
These technologies may include:
- cookies
- pixels
- tags
- local-storage technologies
- device identifiers
- similar technologies
Some cookies are necessary for the operation of the website.
Other cookies or tracking technologies may be used for analytics, personalisation or advertising where permitted by law and subject to your privacy choices.
Our website uses privacy controls, including a cookie banner for applicable visitors, to help manage consent for non-essential cookies and similar technologies where required.
Depending on your consent choices and the services enabled on our store, information may be shared with analytics, advertising and technology providers.
You can manage available cookie and privacy choices using the controls provided on our website.
You can also adjust cookie settings through your browser, although blocking certain cookies may affect how some parts of the website function.
- Shopify and Shopify Network Intelligence
Our online store is hosted by Shopify.
When you visit, browse, interact with or make a purchase through our store, Shopify processes personal information in order to provide the ecommerce platform and related services that allow us to operate Zollow™.
Shopify may process information for purposes including:
- operating and securing our online store
- providing checkout functionality
- processing and supporting transactions
- preventing fraud
- maintaining platform functionality
- providing analytics and reporting
- improving Shopify services
- providing personalisation and other enhanced services
We currently use Shopify Network Intelligence.
When Shopify Network Intelligence is enabled, Shopify may securely use information relating to interactions with our store together with information from interactions with Shopify and other Shopify merchants to provide enhanced services.
These enhanced services may help Shopify and participating merchants to:
- provide more personalised customer experiences
- improve products and services
- understand how customers interact with stores and advertising
- improve store performance
- improve advertising relevance and measurement
Information relating to your activity on our store may therefore be shared with and processed by Shopify and, where necessary to provide these services, other service providers or third parties.
Some of those organisations may be located outside the United Kingdom.
Where our cookie or privacy controls require consent for non-essential technologies, Shopify uses the privacy choices communicated through compatible Shopify privacy controls when processing information for Shopify Network Intelligence.
No other Shopify merchant is given direct access to Zollow™ customer data through Shopify Network Intelligence.
Shopify may act as our processor for certain activities and as an independent controller for certain processing carried out for Shopify's own purposes.
You can learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify also provides privacy tools through which individuals may be able to access, delete or manage certain information processed directly by Shopify.
- Who We Share Personal Information With
Where reasonably necessary, we may share personal information with:
- Shopify
- payment processors
- banks and payment networks
- fulfilment partners
- product suppliers involved in fulfilling your order
- delivery and courier companies
- customer-support providers
- email and communications providers
- analytics providers
- advertising and marketing providers, subject to applicable privacy choices
- IT, hosting and security providers
- professional advisers such as accountants, tax advisers or legal advisers
- regulators, law-enforcement bodies, courts or government authorities where legally required
We do not disclose personal information for unrelated purposes without an appropriate legal basis.
- Fulfilment Partners and Suppliers
Some Zollow™ orders may be fulfilled or supported by third-party fulfilment partners, product suppliers or delivery providers.
Where necessary to complete or support an order, we may provide them with information including:
- customer name
- delivery address
- telephone number or email address where required for delivery
- product ordered
- order reference
- other information reasonably necessary to fulfil or support the order
We seek to limit the information provided to what is reasonably necessary for the relevant purpose.
- International Transfers
Some of the technology providers, payment providers, fulfilment partners, delivery providers or other organisations we work with may process personal information outside the United Kingdom.
Where personal information is transferred internationally and UK data-protection rules apply, we use or rely on an appropriate lawful transfer mechanism.
Depending on the circumstances, this may include:
- a UK adequacy regulation
- approved contractual safeguards
- an International Data Transfer Agreement
- the UK Addendum to approved contractual clauses
- another legally recognised safeguard or exception
- How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Retention periods vary depending on the type of information and why it is held.
For example:
- order and financial records may be retained to meet accounting or tax obligations
- customer-service correspondence may be retained where necessary to resolve disputes or demonstrate how an issue was handled
- fraud and security information may be retained where necessary to protect our business and customers
- marketing information may be retained until you withdraw consent, opt out or it is no longer reasonably necessary
When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it, subject to applicable legal obligations.
- Security
We use reasonable organisational and technical measures designed to protect personal information against:
- unauthorised access
- accidental loss
- misuse
- alteration
- unauthorised disclosure
However, no internet-based system can guarantee absolute security.
You should avoid sending highly sensitive information through insecure communication channels.
- Your Data Protection Rights
Depending on applicable law and the circumstances, you may have rights including:
Right of access
You may ask for a copy of personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
You may ask us to delete personal information in certain circumstances.
Right to restrict processing
You may ask us to restrict how we use personal information in certain circumstances.
Right to data portability
In certain circumstances, you may have the right to receive personal information in a structured, commonly used and machine-readable format.
Right to object
You may have the right to object to certain processing, including processing based on legitimate interests and processing for direct marketing.
Right to withdraw consent
Where processing is based on consent, you may withdraw consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact:
We may need to verify your identity before completing a request.
Certain personal information may also be processed independently by Shopify. Where applicable, Shopify provides its own privacy tools and processes requests relating to information for which Shopify acts as an independent controller.
- Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate.
Email:
You also have the right to complain to the UK data-protection regulator:
Information Commissioner's Office (ICO)
Information about making a complaint is available at:
https://ico.org.uk/make-a-complaint/
- Children's Privacy
Our products and services are intended for adults.
We do not knowingly collect personal information from children where it is not appropriate to do so.
If you believe a child has provided personal information to us, please contact us at info@zollow.co.uk.
- Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy information provided by those third parties before providing them with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our services
- changes to our technology
- changes to our suppliers or service providers
- changes to our privacy practices
- legal or regulatory developments
When we make changes, the updated version will be published on our website and the “Last updated” date will be revised.
- Contact Us
For questions about this Privacy Policy, our handling of personal information, or to exercise a data-protection right, contact:
ZOLLOW LTD
Trading as Zollow™
Email: info@zollow.co.uk
Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company number: 17394024
For data-protection purposes, ZOLLOW LTD is the data controller for personal information processed in connection with the Zollow™ store, except where another organisation acts as an independent controller for its own processing.